Mobile Money Agents

Mobile money agents function as authorised representatives of their respective service providers. Their primary role is to serve as intermediaries, bridging the gap between the service provider and customers. They provide an accessible, physical location where customers can conduct transactions and access a variety of offered services.

Furthermore, these agents are not just facilitators of transactions, but also knowledgeable resources for customers. They are there to assist with any queries or issues that might arise while using mobile money services. In circumstances where they cannot provide the necessary assistance or the customer's query lies beyond their expertise, they ensure to direct the customer to the appropriate service provider's shop or office.

Agents are the face of the mobile money service provider, and their professionalism, integrity, and knowledge are essential for a positive user experience.

Finding a mobile money agent near you is a simple due to their widespread availability in our communities. A wide array of businesses, from modest street vendors and tuck shops to larger general dealers, have stepped into the role of serving as mobile money agents.

In addition to smaller businesses, well-established entities like post offices and supermarkets also function as mobile money agents. Regardless of your location, be it in a town, village, or even certain rural areas of Botswana, a mobile money agent is always within reach. Keep an eye out for indicators such as "Orange Money," "MyZaka," or "Smega"; these signs signify the presence of a mobile money agent. A simple stroll through any town centre or main street will likely present you with multiple agent locations.

This comprehensive network of agents ensures the ready accessibility of mobile money services to customers, eliminating the need for lengthy travel to avail of financial services. The primary objective is to bring these essential services directly to the customer's location.

Mobile Money Agents adhere to strict security protocols to ensure the safety of transactions and protect customers. They follow specific procedures to verify the identities of customers, making sure that only authorised individuals can use the service. Agents are trained to identify and address potential risks, such as fraud or unauthorised access to mobile money accounts.

We strongly encourage users to thoroughly uphold safety measures at each visit to an agent. The only personal information you should disclose is that which needs to be recorded in the transaction book, as safeguarding your information is of utmost importance. Please note, presenting your identification for all transactions is a mandatory requirement.

Additionally, it is absolutely crucial that your PIN remains confidential and not shared with the agent. It is vital to remember that under no circumstances should agents request your PIN while providing their services. For further protection of your details, we highly recommend not passing your mobile phone to an agent and asking them to guide you through the operations on your phone.

Mobile money agents receive commissions based on the volume and value of transactions they handle. The commission structures for agents vary among service providers and are designed to reward them for their role in the mobile money ecosystem.

Users are encouraged to support their local agents, whether it's the tuckshop next to your house, the butchers down the road, or the hawkers at your nearest mall. By doing so, you contribute to the success of small businesses in your community.

If you choose to do your cash-in/cash-out transactions at larger businesses such as Choppies or Fours, the commission earned goes to those who are already financially well-off. Supporting local agents and small businesses helps distribute the benefits more evenly within our communities, promoting economic growth and prosperity.